Temporary Customer Service Representative, ASAP start
Equipment provided to work from home
Our client, a healthcare organization based in Burnaby, is looking for positive and customer driven individuals to join the team as a Customer Service Representative, starting immediately. This is an exciting time to join their team and be part of their innovation, development and growth
The Role:
As the Customer Support Representative you will provide first-level support to all users of the organization’s service, by delivering a positive customer service experience. The Customer Support Representative will work closely with other cross functional departments by triaging incidents to ensure all user inquiries are handled promptly in a courteous and professional manner.
This will be a 2-4 week temporary role, commencing immediately
Who you are!
You are a warm but professional individual, who is extremely flexible, and detail orientated with superior communicational skills and strong problem-solving ability. You are a go-getter with a positive, ‘take-charge’ attitude.
Where is it based?
Burnaby, BC for 3 days training (transit accessible and parking available on site) then work from home
Responsibilities:
Provide excellent customer service and assist with first-level support requests for technical assistance via phone and email
Document customer interaction via ticketing system to triage incident and escalate to second-level support where required
Answer general inquiries regarding services
Provide assistance with locating missing laboratory reports for both patients and providers
Troubleshoot processes including registration and system difficulties
Manage, monitor and update ticketing system to document solutions
Work with cross functional teams to ensure all second-level support incidents are resolved in timely manner
Liaise with laboratory and supported Health authorities with updating registrant/patient demographic information
Respond to online user feedback and comments
Review and suggest updates to department processes and procedures to promote and enhance the customer experience
Identify ongoing customer difficulties, call/email correspondence trends and escalate to Team Leader where necessary
Provide after-hours, on-call technical assistance to clients on a rotating basis
Liaise with laboratory and supported Health authorities with updating registrant/patient demographic information
Must haves:
Superior customer service skills, both verbal and written, to promote first call resolution and demonstrate patience and professionalism when dealing with challenging situations
Familiarity of various operating systems, computer applications, browsers is required
Proficient working knowledge of MS Word, Excel, and Outlook
Ability to quickly grasp concepts and processes
Strong problem solving skills with the ability of multitasking and prioritizing work
Highly motivated and self-directed with the ability to work well under pressure
Enthusiastic, adaptable and positive team player with the ability to work effectively on own
Previous experience in a health care environment is preferred
Ability to provide written and verbal support in French or Punjabi is an asset
Is this you?
Please send resume to jobs[@]expertrecruiters[.]com Darcia Bower, Managing Director, quoting If you have already met a member of our team and are interested in this opportunity please call or email us asap.
Expert Recruiters locally established staffing and consulting firm with a national reach; established in 1999 by its Managing Director Darcia Bower, who has over 20 years’ experience helping clients and candidates reach their goals. Expert Recruiters takes great pride in providing a more personal, boutique style staffing and recruitment agency experience. From the moment you walk through the door, you’ll recognize that Expert Recruiters provides a warm and welcoming environment for both our candidates and our clients, with all of our applications treated with the strictest of confidence.
