Our client is a leading global health platform. They are looking for a professional with a passion for customer service who can join their Vancouver team.
Who you are!
You are a professional with excellent service and communication skills. You have the ability to manage yourself in a complex sector; a person that thrives in a fast-paced and high-growth environment. Someone who has an interest in start-ups/high-growth ventures and the growth opportunities they present.
The Role
This role’s mission is to support and retain customers by providing assistance with the service. Having sensitivity to the customers’ needs and the ability to build relationships with them is essential. Logic and attention to detail are key for this role, you need strong problem-solving and analytical skills. This is a hybrid position.
Permanent, Full-time (Monday - Friday, 8:00 am – 5:00 pm) . Hybrid role 2 days work from home 3 days in the office.
Salary: 60,000 - 85,000 range
Where is it based?
Gastown, Vancouver
Responsibilities
Deliver excellent customer service for a product with a complex workflow
Investigate and gather information about customer's inquiry/concern
Develop and process the best solutions for customers with accuracy and velocity
Communicate with customers online, via email, and over the phone
Understand technical issues, build communication with the technical team and customers
Other duties as required
Must Haves
Sensitivity to the needs of practitioners, patients, and people in the healthcare sector
Ability to handle a complex sector and product
Excellent communication skills, both written and oral
Exceptional customer service skills
Previous experience in a customer success or a training role in a technology business – e.g., accounting software, health insurance, enterprise application software
Have an ability and desire to learn a complex product, and communicate/sell its benefits over the phone to practitioners and patients
An entrepreneurial attitude with ownership and commitment to contribute on a medium-sized team
Being resourceful, reliable, and conscientious to go the extra mile
Can work collaborative and have a solution-focused approach
Is this you?
Please send resume to jobs@expertrecruiters.com or apply online @ https://expertrecruiters.secure.force.com/ExpertRecruiters with your resume and cover letter to the attention of Darcia Bower, Managing Director, if you have already met a member of our team and are interested in this opportunity please call or email us asap.
