Our client, a recognized top employer in BC is looking for an enthusiastic professional to join their team as a Service Representative.
Who you are!
You are passionate about customer service. A professional with excellent communication skills that can interact with customers maintaining a positive, caring, and supportive approach, on the phone and in writing at all times. Someone with strong organization skills and attention to detail.
The Role
The role is responsible for the professional handling of all initial telephone and email inquiries. By communicating standards, guidelines and processes, Service Representatives aim to achieve first-contact resolution and deliver a high standard of service excellence. They respond to a multitude of requests for information about the organization with a high level of accuracy, timeliness, professionalism, maturity, and empathy. They also provide administrative and project support to the communications and public affairs departments.
Where is it based?
Downtown, Vancouver
Responsibilities
Maintain a high standard of service excellence, always exhibiting maturity and empathy
Respond to daily calls, numerous emails, letters, and voice mails from registrants, the public, and other organizations in a timely, accurate and professional manner
Apply critical thinking to assist in emotionally charged interactions
Display a positive, caring, firm, direct manner, always maintaining composure
Research information from multiple online resources and answer questions on a variety of health subjects, including standards, guidelines, processes, and legislation
Monitor and maintain accurate records of calls, emails, and voice mails to assist in identifying trends and areas of improvement for the department
Meet the department’s goal of a first-contact resolution point and only transfer calls when required
Assist with maintaining a comprehensive resource manual for service orientation and ongoing training purposes
Other duties as assigned
Must Haves
Completion of a bachelor’s degree is preferred, and a minimum of a post-secondary level qualification is required
Minimum of two to three years of work experience (or an equivalent combination of relevant education/training/work experience)
Working knowledge of the Canadian health care system
Experience in a health-related organization governed by legislation, rules, and standards where patient interaction was required
High level of attention to detail, with ability to multi-task in a fast-paced environment
Ability to work in a team with a can-do attitude exemplified by patience, enthusiasm, and a willingness to learn
Superior computer skills, including data entry and use the Internet to locate information quickly
Proficiency in Microsoft Word and Excel applications
Is this you?
Please send resume to jobs@expertrecruiters.com or apply online @ https://expertrecruiters.secure.force.com/ExpertRecruiters with your resume and cover letter to the attention of Darcia Bower, Managing Director, if you have already met a member of our team and are interested in this opportunity please call or email us asap.
