Our client, a recognized top employer in BC is looking for a professional to join their team.
Who you are!
You are a detail-oriented professional with strong organizational skills. You have excellent interpersonal and communicational skills that allow you to engage with staff and public at a variety of levels of responsibility while maintaining confidentiality, professionalism, and diplomacy. You have strong organizational skills, can assess priorities, and manage a broad range of activities.
The Role
The role reports to the conduct manager and in accordance with company’s policies and procedures, the case administrator is responsible for maintaining complaint files and collaborating with managers and other case administrators with respect to the daily activities of the complaints department.
Where is it based?
Vancouver, BC.
Responsibilities
Maintain complaint files
Act as a liaison between all parties involved in each complaint
Create, open, close and file complaint files
Send form letters to complainants and physicians
Manage bring-forward system and send form letters accordingly
Review complaint materials for risks and escalate at necessary.
Review complaint files for completeness, consistency, and accuracy
Track further actions arising from case conclusions
File committee minutes
Provide administrative and clerical support to the complaints department
Draft correspondence and other documents or reports
Attend interviews with physicians and deputy registrar
Take clear, legible notes during interviews
Respond to telephone inquiries from both physicians and members of the public regarding the complaint process
Assist with the preparation for committee as required
Photocopy complaint file documents as necessary
Other administrative duties as required
Must Haves
Successful completion of grade 12 supplemented by a two‐year office administration diploma or equivalent combination of education and experience; post-secondary education is advantageous
Previous experience interfacing with patients or the public is an asset
Excellent critical thinking, analytical and problem-solving skills
High level of attention to detail, with demonstrated ability to multi-task in a fast-paced environment
Excellent written and verbal communication skills
Excellent editing and proof-reading skills
Demonstrated ability to work under pressure and deal with diverse members of the public and the profession in emotional situations
Strong interpersonal skills required to successfully facilitate resolution to complex situations
Solid understanding of professional regulation and processes an asset
A background in health care or familiarity with medical language is preferred
Working knowledge of Microsoft Office applications including Word, Outlook, Excel, and Teams
