vancouver

Customer Success Specialist - Hybrid Role

Our client is a leading global health platform. They are looking for a professional with a passion for customer service who can join their Vancouver team.

Who you are!

You are a professional with excellent service and communication skills. You have the ability to manage yourself in a complex sector; a person that thrives in a fast-paced and high-growth environment. Someone who has an interest in start-ups/high-growth ventures and the growth opportunities they present.

The Role

This role’s mission is to support and retain customers by providing assistance with the service. Having sensitivity to the customers’ needs and the ability to build relationships with them is essential. Logic and attention to detail are key for this role, you need strong problem-solving and analytical skills. This is a hybrid position.

Permanent, Full-time (Monday - Friday, 8:00 am – 5:00 pm) . Hybrid role 2 days work from home 3 days in the office.

Salary: 60,000 - 85,000 range

Where is it based?

Gastown, Vancouver

 Responsibilities

  • Deliver excellent customer service for a product with a complex workflow

  • Investigate and gather information about customer's inquiry/concern

  • Develop and process the best solutions for customers with accuracy and velocity

  • Communicate with customers online, via email, and over the phone

  • Understand technical issues, build communication with the technical team and customers

  • Other duties as required

Must Haves

  • Sensitivity to the needs of practitioners, patients, and people in the healthcare sector

  • Ability to handle a complex sector and product

  • Excellent communication skills, both written and oral

  • Exceptional customer service skills

  • Previous experience in a customer success or a training role in a technology business – e.g., accounting software, health insurance, enterprise application software

  • Have an ability and desire to learn a complex product, and communicate/sell its benefits over the phone to practitioners and patients

  • An entrepreneurial attitude with ownership and commitment to contribute on a medium-sized team

  • Being resourceful, reliable, and conscientious to go the extra mile

  • Can work collaborative and have a solution-focused approach

Is this you?

Please send resume to jobs@expertrecruiters.com or apply online @ https://expertrecruiters.secure.force.com/ExpertRecruiters with your resume and cover letter to the attention of Darcia Bower, Managing Director, if you have already met a member of our team and are interested in this opportunity please call or email us asap.

Services Representative (Placed)

Our client, a recognized top employer in BC is looking for an enthusiastic professional to join their team as a Service Representative.

Who you are!

You are passionate about customer service. A professional with excellent communication skills that can interact with customers maintaining a positive, caring, and supportive approach, on the phone and in writing at all times. Someone with strong organization skills and attention to detail.

The Role

The role is responsible for the professional handling of all initial telephone and email inquiries. By communicating standards, guidelines and processes, Service Representatives aim to achieve first-contact resolution and deliver a high standard of service excellence. They respond to a multitude of requests for information about the organization with a high level of accuracy, timeliness, professionalism, maturity, and empathy. They also provide administrative and project support to the communications and public affairs departments.

Where is it based?

Downtown, Vancouver

Responsibilities

  • Maintain a high standard of service excellence, always exhibiting maturity and empathy

  • Respond to daily calls, numerous emails, letters, and voice mails from registrants, the public, and other organizations in a timely, accurate and professional manner

  • Apply critical thinking to assist in emotionally charged interactions

  • Display a positive, caring, firm, direct manner, always maintaining composure

  • Research information from multiple online resources and answer questions on a variety of health subjects, including standards, guidelines, processes, and legislation

  • Monitor and maintain accurate records of calls, emails, and voice mails to assist in identifying trends and areas of improvement for the department

  • Meet the department’s goal of a first-contact resolution point and only transfer calls when required

  • Assist with maintaining a comprehensive resource manual for service orientation and ongoing training purposes

  • Other duties as assigned

 Must Haves

  • Completion of a bachelor’s degree is preferred, and a minimum of a post-secondary level qualification is required

  • Minimum of two to three years of work experience (or an equivalent combination of relevant education/training/work experience)

  • Working knowledge of the Canadian health care system

  • Experience in a health-related organization governed by legislation, rules, and standards where patient interaction was required

  • High level of attention to detail, with ability to multi-task in a fast-paced environment

  • Ability to work in a team with a can-do attitude exemplified by patience, enthusiasm, and a willingness to learn

  • Superior computer skills, including data entry and use the Internet to locate information quickly

  • Proficiency in Microsoft Word and Excel applications

 Is this you?

Please send resume to jobs@expertrecruiters.com or apply online @ https://expertrecruiters.secure.force.com/ExpertRecruiters with your resume and cover letter to the attention of Darcia Bower, Managing Director, if you have already met a member of our team and are interested in this opportunity please call or email us asap.

 

Administrative Assistant to Sales Manager - Commercial Real Estate

Our client, a top commercial real state is looking for an administrative assistant to work directly with the sales manager.

Who you are!

You are a responsible and hard-working professional with strong communication skills. You have excellent organizational skills, can assess priorities, and manage a broad range of activities. Someone capable of solving problems with a positive can-do attitude. We are looking for professionals with experience that enjoy working in a stable position.

The Role

The successful candidate will provide general administrative assistance to the sales manager and support in everyday operations. This role is responsible for managing a wide variety of general administrative tasks, accuracy and attention to detail are an important part of this role.

 Annual salary: $55,000 – $65,000

Where is it based?

Vancouver, BC.

Responsibilities

  • Provide general administrative support in day-to-day operations with both internal and external clients

  • Organize various meetings, conferences, and events and prepare agenda materials

  • Oversee meeting rooms and equipment

  • Preparation of reports and official documents

  • Organize, coordinate, and support meetings and events

  • Attend to calls, emails, and voice mails

  • Type routine correspondence

  • Data entry

  • Provide general administrative office support

  • Other administrative tasks as assigned

Must Haves

  • 3 or more years of administrative experience is preferred

  • Working knowledge of Microsoft Office applications including Excel, Word, and Outlook

  • Marketing or sales knowledge/ experience is an asset (but not required)

  • Excellent communication skills, both verbal and written

  • Problem-solving skills

  • Strong administrative skills

Is this you?

Please send resume to jobs@expertrecruiters.com or apply online @ https://expertrecruiters.secure.force.com/ExpertRecruiters with your resume and cover letter to the attention of Darcia Bower, Managing Director, if you have already met a member of our team and are interested in this opportunity please call or email us asap.

Customer Success Specialist - Hybrid Role

Our client is a leading global health platform. They are looking for a professional with a passion for customer service who can join their Vancouver team.

Who you are!

You are a professional with excellent service and communication skills. You have the ability to manage yourself in a complex sector; a person that thrives in a fast-paced and high-growth environment. Someone who has an interest in start-ups/high-growth ventures and the growth opportunities they present.

The Role

This role’s mission is to support and retain customers by providing assistance with the service. Having sensitivity to the customers’ needs and the ability to build relationships with them is essential. Logic and attention to detail are key for this role, you need strong problem-solving and analytical skills. This is a hybrid position.

Where is it based?

Gastown, Vancouver

 Responsibilities

  • Deliver excellent customer service for a product with a complex workflow

  • Investigate and gather information about customer's inquiry/concern

  • Develop and process the best solutions for customers with accuracy and velocity

  • Communicate with customers online, via email, and over the phone

  • Understand technical issues, build communication with the technical team and customers

  • Other duties as required

Must Haves

  • Sensitivity to the needs of practitioners, patients, and people in the healthcare sector

  • Ability to handle a complex sector and product

  • Excellent communication skills, both written and oral

  • Exceptional customer service skills

  • Previous experience in a customer success or a training role in a technology business – e.g., accounting software, health insurance, enterprise application software

  • Have an ability and desire to learn a complex product, and communicate/sell its benefits over the phone to practitioners and patients

  • An entrepreneurial attitude with ownership and commitment to contribute on a medium-sized team

  • Being resourceful, reliable, and conscientious to go the extra mile

  • Can work collaborative and have a solution-focused approach

Is this you?

Please send resume to jobs@expertrecruiters.com or apply online @ https://expertrecruiters.secure.force.com/ExpertRecruiters with your resume and cover letter to the attention of Darcia Bower, Managing Director, if you have already met a member of our team and are interested in this opportunity please call or email us asap.

Tech Support - Hybrid Role

Our client is a leading global health platform. They are looking for a professional with a passion for customer service who can join their Vancouver team.

Who you are!

You are a professional with excellent service and communication skills. You have the ability to manage yourself in a complex sector; a person that thrives in a fast-paced and high-growth environment. Someone who has an interest in start-ups/high-growth ventures and the growth opportunities they present.

The Role

This role’s mission is to support and retain customers by providing assistance with the service. Having sensitivity to the customers’ needs and the ability to build relationships with them is essential. Logic and attention to detail are key for this role, you need strong problem-solving and analytical skills. This is a hybrid position.

Where is it based?

Gastown, Vancouver

 Responsibilities

  • Deliver excellent customer service for a product with a complex workflow

  • Investigate and gather information about customer's inquiry/concern

  • Develop and process the best solutions for customers with accuracy and velocity

  • Communicate with customers online, via email, and over the phone

  • Understand technical issues, build communication with the technical team and customers

  • Other duties as required

Must Haves

  • Sensitivity to the needs of practitioners, patients, and people in the healthcare sector

  • Ability to handle a complex sector and product

  • Excellent communication skills, both written and oral

  • Exceptional customer service skills

  • Previous experience in a customer success or a training role in a technology business – e.g., accounting software, health insurance, enterprise application software

  • Have an ability and desire to learn a complex product, and communicate/sell its benefits over the phone to practitioners and patients

  • An entrepreneurial attitude with ownership and commitment to contribute on a medium-sized team

  • Being resourceful, reliable, and conscientious to go the extra mile

  • Can work collaborative and have a solution-focused approach

Is this you?

Please send resume to jobs@expertrecruiters.com or apply online @ https://expertrecruiters.secure.force.com/ExpertRecruiters with your resume and cover letter to the attention of Darcia Bower, Managing Director, if you have already met a member of our team and are interested in this opportunity please call or email us asap.

Administrative Assistant - Temporary

Our client, an international company is looking for a temporary team member that can provide administrative assistance at their Vancouver office.

Who you are!

You are a proactive, responsible, and discreet individual. You have excellent interpersonal and communicational skills that allow you to engage with staff at a variety of levels of responsibility, as well as various outside parties while maintaining confidentiality, professionalism, and diplomacy. You have strong organizational skills, can assess priorities, and manage a broad range of activities. We are looking for professionals with 5 years of experience that have strong administrative skills and display a positive can-do attitude.

The Role

The successful candidate will provide general administrative assistance and support in everyday operations. This role is responsible for managing a wide variety of general administrative tasks, working with different departments, and providing support for different meetings and events. The highest degree of professionalism and discretion is required.  

Salary: $25.00 per hour

Where is it based?

Downtown Vancouver, BC (easily transit-accessible)

 Responsibilities

  • Provide general administrative support in day-to-day operations with both internal and external clients

  • Provide reception cover for lunch breaks and vacation days

  • Organize various meetings, conferences, and events and prepare agenda materials

  • Oversee meeting rooms and equipment

  • Preparation of reports and official documents

  • Manage office storage, this can include lifting, moving, and packing heavy products safely

  • Assist with special projects as required

  • Support all office-related health & safety initiatives and help ensure a safe work environment

  • Provide IT support as needed

  • Organize, coordinate, and support meetings and events

  • Other administrative tasks as assigned

Must Haves

  • 5 years or more of administrative experience

  • Experience with logistics and event organization.

  • Strong administrative skills

  • Problem-solving skills with strong customer focus

  • Excellent knowledge of Microsoft Office products

  • Ability to develop strong peer relationships

  • A positive can-do attitude and ability to deal professionally with a variety of people

  • Ability to prioritize and attend to multiple activities

  • A University degree or college diploma is an asset

 Is this you?

Please send your resume to jobs@expertrecruiters.com or apply online @ ttps://expertrecruiters.secure.force.com/ExpertRecruiters with your resume and cover letter to the attention of Darcia Bower, Managing Director, if you have already met a member of our team and are interested in this opportunity please call or email us asap.

Administrative Assistant Healthcare

Expert Recruiters

Vancouver, BC

$44,006 - $48,000 a year - Full-time, Permanent

Administrative Assistant/Office Manager, Healthcare Vancouver ASAP Start!

Our client, a dynamic organization working in a niche area of the Healthcare industry, are looking for a strong administrator to take on an independent and responsible administrative role with fantastic prospects for growth and development within the company.

Who you are!

You are a discreet and responsible individual with 3-5 years administrative experience. You have excellent communication and interpersonal skills and an engaging personality with the ability to work on own. Very high attention to detail is of upmost importance in this position, as is the ability to juggle multiple tasks and manage your time efficiently.

The Role

This is a fantastic role for someone looking to take on additional responsibility in ensuring the smooth running of a small office, providing excellent customer service and support, and look after detailed administrative duties including testing The role is an excellent opportunity for someone looking for development as the position will grow with the company.

Where is it based?

West Broadway with paid parking (provided free)

Responsibilities

  • Front-line duties ensuring a welcoming reception to visitors

  • Provide excellent customer service and follow ups with clients

  • Administer testing

  • Expense management

  • Scheduling and meeting coordination

  • Preparation of reports and official documents

  • General administrative support for the office

This role is also known as Medical Office Assistant, Clinic Assistant, Office Manager, MOA, Receptionist, Medical Administrator

Expected start date: 2021-04-28

Job Types: Full-time, Permanent

Salary: $44,006.00-$48,000.00 per year

Benefits:

  • Dental care

  • Extended health care

  • Vision care

Schedule:

  • 8 hour shift

  • Monday to Friday

  • No weekends

Education:

  • Secondary School (preferred)

Experience:

  • administrative assistant: 1 year (required)

  • receptionist: 1 year (required)

Work remotely:

  • No

COVID-19 precaution(s):

  • Remote interview process

  • Personal protective equipment provided or required

  • Social distancing guidelines in place

  • Sanitizing, disinfecting, or cleaning procedures in place