Member Services Representative (Six months contract)- PLACED

Our client, a recognized top employer in B.C is looking for a professional to join their team as a Service Representative.

Who you are!

You are a committed and proactive professional with a passion for customer service. Someone with excellent conflict management skills, communication skills, and time management. The ideal candidate has solid office experience working following legislation and procedures.

The Role

The role will work under the guidance of the Manager, Member Services, the role assists in managing the regulatory processes which define the practice of law in BC. The role advises applicants, review, and process applications, maintain membership records, ensure the annual regulatory requirements are met, and coordinate a variety of activities and projects which occur throughout the life cycle of a license to practice.

Where is it based?

Vancouver, BC

Responsibilities

Duties include but are not limited to the following:

·        maintain a high standard of service excellence, exhibiting maturity and empathy at all times

·        receive and respond to 100-plus calls daily, numerous emails, letters, and voice mails from registrants, the public, and other organizations in a timely, accurate and professional manner

o   apply critical thinking to assist in emotionally charged interactions

o   display a positive, caring, firm, direct manner, maintaining composure at all times

o   exercise call management by using effective questioning techniques and directive statements to assist in deciphering the situation

o   troubleshoot to assist the public and registrants with available health-related resources

o   research information from multiple online resources and answer questions on a variety of health subjects, including standards, guidelines, processes, and legislation

o   provide support to registrants during their annual license renewal process

o   monitor and maintain accurate records of calls, emails and voice mails to assist in identifying trends and areas of improvement for the department

o   meet the department’s goal of a first-contact resolution point and only transfer calls when required

·        provide administrative and project support to the communications and public affairs department with a high level of accuracy and efficiency, and in accordance with the department’s editorial and document standards

o   process medical directory requests

o   conduct daily research of media trends relevant to the organization

o   follow up with registrants’ offices to ensure profile and contact information is current

·        assist with maintaining a comprehensive resource manual for CSR orientation and ongoing training purposes

·        other duties as assigned

Must Haves

Required skills and qualifications include:

·        completion of a bachelor’s degree is preferred and a minimum of a post-secondary level qualification is required;

·        at least two to three years of work experience (or an equivalent combination of relevant education/training/work experience)

·        working knowledge of the Canadian health care system

·        experience in a health-related organization governed by legislation, rules, and standards where patient interaction was required

·        demonstrated ability to work under pressure and deal with diverse members of the public and the profession in emotional situations

·        a positive, caring, and supportive approach on the phone and in writing at all times

·        strong interpersonal skills required to successfully facilitate the resolution of complex situations

·        exceptional listening skills

·        demonstrated ability to work independently and cooperatively within a team

·        excellent critical thinking, analytical and problem-solving skills

·        high level of attention to detail, with demonstrated ability to multi-task in a fast-paced environment

·        ability to take initiative, serve as a go-to person, and interact with all levels of the organization

·        a professional demeanor and personal presentation

·        a team player with a can-do attitude exemplified by patience, enthusiasm, and a willingness to learn

·        ability to learn, operate and run call reports on a multi-line phone system to track and analyze trends and identify issues

·        superior computer skills, including data entry, ability to maneuver between applications with ease, and use the Internet to locate information quickly

·        proficiency in Microsoft Word and Excel applications

·        proficiency in the English language—excellent oral and written communication skills are essential

 Is this you?

Please send your resume to jobs@expertrecruiters.com or apply online @ https://expertrecruiters.secure.force.com/ExpertRecruiters with your resume and cover letter to the attention of Darcia Bower, Managing Director, if you have already met a member of our team and are interested in this opportunity please call or email us asap. 

 

Finance Administrator – Permanent

Our client is looking for a professional to join their team.

The Role

The ideal candidate is a professional with strong analytical skills. A professional with impeccable attention to detail, someone well-organized, and good at multitasking. Capable of being consistently accurate and efficient in your work, handling multiple demands at a time to meet deadlines.

The role reports to the Chief Financial Office and it is mostly remote.

 Salary: 50,000 - 65,000 range

Where is it based?

·       Vancouver, BC

Responsibilities

  • Responsible for processing accounts payable trade invoices, staff expenses, and physician claims for various companies, ensuring proper authorization and compliance with Board policies.

  • Process accounts receivable invoices, including Government billings, account for cash receipts and prepare bank deposits.

  • Complete both month-end and year-end procedures, such as general ledger reconciliations and accruals, while also providing annual audit support.

  • Respond to inquiries by vendors, customers, physicians, and staff on a variety of financial account matters.

  • Provide support to the benefit programs by reviewing applications for accuracy and ensuring the eligibility criteria are met in accordance with the established program guidelines.

  • Other duties as required.

Must Haves

  • High school graduation supplemented by post-secondary education or technical training, as well as one to three years of related experience; OR an equivalent level or related work experience in lieu of post-secondary education may also be considered.

  • High level of computer literacy including comprehension of Windows-based systems, intermediate level Word and Excel skills and email, and internet capabilities.

  • Working knowledge of accounting processes and procedures.

  • Experience in Great Plains is an asset.

  • Excellent customer service, interpersonal, verbal, and written communication skills.

  • Ability to keep detailed and accurate records, reconcile accounts and perform multiple tasks, balance priorities, and meet deadlines.

  • A high degree of accuracy as well as organizational and problem-solving skills and ability to demonstrate sound judgment.

  • Ability to work in a team environment as well as work independently.

 Is this you?

Please send your resume to jobs@expertrecruiters.com or apply online @ https://expertrecruiters.secure.force.com/ExpertRecruiters with your resume and cover letter to the attention of Darcia Bower, Managing Director, if you have already met a member of our team and are interested in this opportunity please call or email us asap.

Infrastructure Assistant– Permanent

Our client is looking for an enthusiastic professional to join their team.

The Role

Reporting to the Infrastructure Manager, the Infrastructure Assistant is responsible for helping to maintain the building and grounds of the company, including duties associated with the kitchens and conference rooms. This role requires someone who has outstanding attention to detail and delivers a high level of customer service to both internal team members and employees across the organization.

The Infrastructure Assistant will provide administrative assistance for various responsibilities such as processing expenses, invoices, purchase orders, training, and process manuals, liaising with external vendors, catering preparation and clean up, meeting minutes, general correspondence, tracking information, and assisting the Infrastructure Manager. The Infrastructure Assistant works closely with the Infrastructure Coordinator daily to ensure that facilities, meeting rooms, and equipment are appropriately maintained and configured.

 Salary: 45,000 - 48,000 range

 Where is it based?

·       Vancouver, BC

Responsibilities

  • Provide administrative support to the Infrastructure Manager.

  • Process payments, purchase orders, invoices, expenses, and other administrative forms as required or requested.

  • Ensure problems are responded to quickly and effectively.

  • Work with the Infrastructure Coordinator to prepare and take down meetings and events, ensuring appropriate plans for set-up and clean-up are in place.

  • Manage requests for meeting space from meeting organizers and booking according to specifications, updating internal and public meeting calendars.

  • Support renovations, facilities requests, and other workstation or office requests from employees.

  • Ensure employees, members, and guests are responded to with high level of customer service in a timely manner for all facilities-related requests.

  • Troubleshoot building issues or escalate to the Infrastructure Coordinator or Building Manager.

  • Act as point of contact for vendors, caterers, and tradespersons.

  • Assist the Infrastructure team in the supervising of caterers and clean-up.

  • Set up and break down tables and chairs for events, set up beverage service, and related tasks.

  • Ensure all kitchens are stocked and assist with inventory management of kitchen supplies.

  • Provide after-hours coordination, as needed.

  • Monitor coffee bar, conference room, and break room inventory and restock as needed.

  • Monitor and restock items in printer rooms, supply rooms, and restrooms as needed.

  • Act as the first point of contact for vendors and contractors, and provide access to areas of the building after business hours as needed.

  • Plan and perform basic building repairs and miscellaneous jobs.

  • Daily, inspect and maintain the exterior premises (grounds, building, and parking garage), including removal of debris.

Must Haves

  • High school graduation supplemented by post-secondary education such as business and administration courses, workshops, and seminars as well as one year of related experience; OR an equivalent level or related work experience in lieu of post-secondary education may also be considered.

  • Knowledge of office administration processes and practices and purchasing/inventory management techniques.

  • Ability to plan, schedule, and coordinate the activities of an office services unit.

  • Ability to assess equipment and furniture requirements, negotiate with suppliers and develop recommendations for purchase or lease.

  • Strong interpersonal, oral communication, and relationship management skills.

  • Effective writing skills and proven ability to develop clear and concise written communication.

  • Excellent judgment in setting priorities, identifying issues, and determining action required when working under pressure and deadlines, seeking leadership direction and support with priority setting, when needed.

  • Good organizational and problem-solving skills and adept at balancing major concurrent tasks and projects and working with both internal staff and stakeholders in a coordinated manner.

  • Demonstrated ability to work independently and as a member of the team.

  • Excellent computer skills using Word, PowerPoint, Outlook, and Excel.

  • Current Occupational First Aid and CPR certification or willingness to complete the training upon hire are required.

 Is this you?

Please send your resume to jobs@expertrecruiters.com or apply online @ https://expertrecruiters.secure.force.com/ExpertRecruiters with your resume and cover letter to the attention of Darcia Bower, Managing Director, if you have already met a member of our team and are interested in this opportunity please call or email us asap.

HEALTH AND SAFETY CONSULTANT

Our client, an industry leader in the provision of occupational health and safety services is looking for consultants to join their team.

Who you are!

You are a passionate safety professional interested in continuing your career as a consulting expert in occupational health and safety. Someone with excellent communication skills and strong knowledge of industry standards, regulations, and practices. The roles require supervisory tasks and attention to detail.

The Role

As a Health and Safety consultant, you will provide practical and timely occupational health and safety strategies and solutions. You will support, advise, and guide the assigned clients to ensure compliance with internal and external safety standards, regulatory requirements, policies, procedures, contractor safety qualifications, and industry practices specific to the line of business and site location.

Where is it based?

Vancouver and the role requires travel

Responsibilities

  • Acts as an information resource to employees, managers, contractors, and external stakeholders in the interpretation and application of internal safety standards and WorkSafe BC regulations to assigned work location

  • Identifies known hazards in conjunction with the client project manager and construction manager

  • Reviews contractor safety documentation, including safety management plans and safe work procedures

  • Provides input into the design and development of hazard-specific programs

  • Actively participates in selected components of safety incident investigations

  • Conducts worksite inspections and intervenes to address unsafe work situations, which could potentially result in a safety incident

  • Provides ongoing safety consultation, advisory, and coaching support to assigned clients

  • Reviews existing safety procedures and risk assessments for work activities to ensure adherence with internal standards and to promote worker/contractor safety

  • Recommends corrective action where non-compliance with workplace standards is evident and may communicate, explain, and interpret audit results to clients in other areas of the business

  • Coaches employees, managers, contractors, and others in correcting unsafe behaviors

  • Participates as a project team member on a variety of large formal and smaller informal safety-oriented projects, surveys, and studies

Must Haves

  • A minimum of 5 years of construction safety work experience or equivalent is preferred

  • CRSP is a strong asset

  • Completion of a Diploma from a recognized post-secondary institution in Occupational Safety and Health plus one (1) year of experience in a technical/trade job in operations, maintenance, construction, manufacturing, health care, or equivalent industry (where at least 50% of the role is safety-oriented); or

  • Completion of a Certificate from a recognized post-secondary institution in Occupational Safety and Health plus three (3) years of experience in a technical/trade job in operations, maintenance, construction, manufacturing, health care, or equivalent industry (where at least 50% of the role is safety orient

  • Understanding of metrics and reporting

  • Valid BC Driver’s License

  • English working proficiency both written and spoken

  • Good working knowledge of the types of work and hazardous conditions related to office, trades/technical, and construction project work environments

  • Good working knowledge of federal safety regulations including Workplace Hazardous Materials Information System (WHIMIS) and Transportation of Dangerous Goods (TDG)

  • Experience working with hygiene-related hazards (i.e., silica, asbestos, lead, etc.) is an asset

Is this you?

Please send your resume to jobs@expertrecruiters.com or apply online @ https://expertrecruiters.secure.force.com/ExpertRecruiters with your resume and cover letter to the attention of Darcia Bower, Managing Director, if you have already met a member of our team and are interested in this opportunity please call or email us asap.

Recruitment Consultant, Physicians (1 year)

Our client is looking for a professional to join their team.

The Role

Reporting to the Senior Consultant, Physicians, the Recruitment Consultant plays an integral role in the sourcing and recruiting of health care professionals, and provides expertise and advice on medical registration, licensure, and immigration policy.

The ideal candidate will have recruitment experience with physicians or solid recruitment experience in any industry who have a thorough understanding of the recruitment life cycle and possess other transferrable skills, such as recruitment in any vendor, 3rd party relationship management, and experience in sourcing candidates for difficult to fill roles. The Recruitment Consultant supports candidates through a fast-paced, full-cycle recruiting process – from sourcing to onboarding, and works directly with our stakeholders to find the most appropriate talent. You will be detail-oriented and a strong communicator with demonstrated ability to think critically and solve complex problems.

Where is it based?

·       Vancouver, BC

Responsibilities

  • Assisting with physician files, communicating with them over process, answering questions

  • Supporting the physician recruitment consultants with resume reviews, and initial conversations

  • Screen candidates for licensure, support and track candidates throughout the screening, referral, and selection process, and prepare all related documentation and correspondence for required for the candidate journey

  • Keep diligent records, and collect and report statistical data

  • Other duties as required

Must Haves

  • University degree, preferable related to Human Resources, Business Administration, or Social Services or another relevant degree

  • Five (5) years of recent related experience in the healthcare sector providing expertise in recruitment, HR strategies, analysis and problem solving, immigration expertise, or an equivalent combination of education, training, and experience

  • Demonstrated customer service skills a must, along with the ability to provide strategic consultative advice, problem solve and facilitate resolutions within unclear guidelines and established frameworks

  •  Ability to research and present issues, effectively prioritize work, make formal presentations, communicate verbally and in writing and possess good computer software/hardware-related skills

  • Ability to handle stressful situations and communicate in a professional manner with challenging clients or candidates

  •  Excellent communication and interpersonal skills

Is this you?

Please send your resume to jobs@expertrecruiters.com or apply online @ https://expertrecruiters.secure.force.com/ExpertRecruiters with your resume and cover letter to the attention of Darcia Bower, Managing Director, if you have already met a member of our team and are interested in this opportunity please call or email us asap.

Recruitment Consultant, Physicians (6 months)

Our client is looking for a professional to join their team.

The Role

Reporting to the Senior Consultant, Physicians, the Recruitment Consultant plays an integral role in the sourcing and recruiting of health care professionals, and provides expertise and advice on medical registration, licensure, and immigration policy.

The ideal candidate will have recruitment experience with physicians or solid recruitment experience in any industry who have a thorough understanding of the recruitment life cycle and possess other transferrable skills, such as recruitment in any vendor, 3rd party relationship management, and experience in sourcing candidates for difficult to fill roles. The Recruitment Consultant supports candidates through a fast-paced, full-cycle recruiting process – from sourcing to onboarding, and works directly with our stakeholders to find the most appropriate talent. You will be detail-oriented and a strong communicator with demonstrated ability to think critically and solve complex problems.

Where is it based?

·       Vancouver, BC

Responsibilities

  • Assisting with physician files, communicating with them over process, answering questions

  • Supporting the physician recruitment consultants with resume reviews, and initial conversations

  • Screen candidates for licensure, support and track candidates throughout the screening, referral, and selection process, and prepare all related documentation and correspondence for required for the candidate journey

  • Keep diligent records, and collect and report statistical data

  • Other duties as required

Must Haves

  • University degree, preferable related to Human Resources, Business Administration, or Social Services or another relevant degree

  • Five (5) years of recent related experience in the healthcare sector providing expertise in recruitment, HR strategies, analysis and problem solving, immigration expertise, or an equivalent combination of education, training, and experience

  • Demonstrated customer service skills a must, along with the ability to provide strategic consultative advice, problem solve and facilitate resolutions within unclear guidelines and established frameworks

  •  Ability to research and present issues, effectively prioritize work, make formal presentations, communicate verbally and in writing and possess good computer software/hardware-related skills

  • Ability to handle stressful situations and communicate in a professional manner with challenging clients or candidates

  •  Excellent communication and interpersonal skills

Is this you?

Please send your resume to jobs@expertrecruiters.com or apply online @ https://expertrecruiters.secure.force.com/ExpertRecruiters with your resume and cover letter to the attention of Darcia Bower, Managing Director, if you have already met a member of our team and are interested in this opportunity please call or email us asap.

Customer Success Specialist - Hybrid Role

Our client is a leading global health platform. They are looking for a professional with a passion for customer service who can join their Vancouver team.

Who you are!

You are a professional with excellent service and communication skills. You have the ability to manage yourself in a complex sector; a person that thrives in a fast-paced and high-growth environment. Someone who has an interest in start-ups/high-growth ventures and the growth opportunities they present.

The Role

This role’s mission is to support and retain customers by providing assistance with the service. Having sensitivity to the customers’ needs and the ability to build relationships with them is essential. Logic and attention to detail are key for this role, you need strong problem-solving and analytical skills. This is a hybrid position.

Permanent, Full-time (Monday - Friday, 8:00 am – 5:00 pm) . Hybrid role 2 days work from home 3 days in the office.

Salary: 60,000 - 85,000 range

Where is it based?

Gastown, Vancouver

 Responsibilities

  • Deliver excellent customer service for a product with a complex workflow

  • Investigate and gather information about customer's inquiry/concern

  • Develop and process the best solutions for customers with accuracy and velocity

  • Communicate with customers online, via email, and over the phone

  • Understand technical issues, build communication with the technical team and customers

  • Other duties as required

Must Haves

  • Sensitivity to the needs of practitioners, patients, and people in the healthcare sector

  • Ability to handle a complex sector and product

  • Excellent communication skills, both written and oral

  • Exceptional customer service skills

  • Previous experience in a customer success or a training role in a technology business – e.g., accounting software, health insurance, enterprise application software

  • Have an ability and desire to learn a complex product, and communicate/sell its benefits over the phone to practitioners and patients

  • An entrepreneurial attitude with ownership and commitment to contribute on a medium-sized team

  • Being resourceful, reliable, and conscientious to go the extra mile

  • Can work collaborative and have a solution-focused approach

Is this you?

Please send resume to jobs@expertrecruiters.com or apply online @ https://expertrecruiters.secure.force.com/ExpertRecruiters with your resume and cover letter to the attention of Darcia Bower, Managing Director, if you have already met a member of our team and are interested in this opportunity please call or email us asap.

Director of Finance – Permanent

Our client, one of BC’s most respected developers, is looking for a professional to join their Finance team.

The Role

The Director of Finance reports directly to the Owners and Principals at the company and all affiliated companies. The role contributes to the overall success of the organization by effectively managing all financial tasks.

Salary: $150, 000 range, plus or minus depending upon experience.

Where is it based?

Burnaby BC

Responsibilities

  • Oversee business operations which include setting up reporting systems, implementing internal controls and systems procedures, new project evaluation, project closing and funding, cash flow management, payables/receivables, processes, and policies.

  • Responsible for the supervision, guidance, and overall smooth operations of the Accounting Department.

  • Provide support and advice to the Principals of the company on various business issues including strategy, financing, and acquisitions.

  • Liaise and manage relationships with business partners, accounting firms, law firms, banks, external auditors, insurers and realtors, and government auditors, and communicate with the executive team on any issues.

  • Support the Development team with proformas, disclosure statements, building closings, and manage changes.

  • Collaborate with the executive team and review the procurement of assets and sales, construction, and lease contracts.

  • Responsible for accounting & reporting (internal & external) for all the company-affiliated companies.

  • Assist Principals to negotiate and secure all bank financing for acquisitions development and construction projects.

  • Prepare and analyze cash flow projections, budgets, and forecasts.

  • Review calculations, procurement of assets and sales, and construction & lease contracts.

  • Preparation of long-range business plans including projections of taxable income, cash flow, and capital projections.

  • Tenant Management and leasing.

  • Responsible for year-end audits for a group of companies, internal controls, and annual corporate budgets.

  • Other duties as required.

Must Haves

  • Professional designation in Accounting/Finance.

  • 10 years of progressive financial responsibility and solid real estate development are an asset.

  • Real Estate Industry background is a must.

  • Strong management skills, ability to influence and engage direct and indirect reports and peers.

  • Self-reliant, good problem solver, and results-oriented.

  • Energetic, flexible, collaborative, proactive; a team leader who can positively and productively impact both strategic and tactical finance and administration initiatives.

  • Exceptional written, oral, interpersonal, and presentation skills and the ability to effectively interface with senior management and external clients.

  • Ability to operate as an effective tactical as well as a strategic thinker.

  • Expertise with new and current market development requirements.

  • Real estate experience in development, property management experience, and tenant management experience is an asset.

 Is this you?

Please send your resume to jobs@expertrecruiters.com or apply online @ https://expertrecruiters.secure.force.com/ExpertRecruiters with your resume and cover letter to the attention of Darcia Bower, Managing Director, if you have already met a member of our team and are interested in this opportunity please call or email us asap.

Accounting Clerk - Temp to Perm (Placed)

Our client is looking for a professional to join their team.

The Role

The role supports the accounting and finance departments. The ideal candidate is someone passionate about numbers that enjoys working independently and in collaboration with a team. The role demands excellent analytical and communication skills.  This will be a fully remote role, from temporary contract to permanent.

Where is it based?

·       Vancouver, BC

Responsibilities

  • AR: process all invoicing (Hubspot/Xero), record payments, produce weekly AR reports, complete vendor registration forms for customers

  • AP: process all AP invoices and complete semi-monthly payments (Hubdoc/Xero/ApprovalMax)

  • Assist with Accounting email queries

  • Bank and credit card reconciliations

  • Prepaids, lease amortization, fixed asset amortization journal entries, and schedules

  • Expense report processing (Dext/Xero)

  • Monthly accrual, benefits, and other journal entries

  • 1st Draft financial statement and variance explanation

  • Correcting and adjusting journal entries (after review) as required

  • Experience with Xero, Google Workspace, Excel

Must Haves

  • 2 years of accounting experience are required

  • Experience with Xero, accounting software, and Hubspot is required

  • Bachelor's degree in accounting, bookkeeping, business, or related discipline is an asset

  • Knowledge of basic accounting concepts

  • Excellent communication skills

  • Strong knowledge of Microsoft Office

Is this you?

Please send your resume to jobs@expertrecruiters.com or apply online @ https://expertrecruiters.secure.force.com/ExpertRecruiters with your resume and cover letter to the attention of Darcia Bower, Managing Director, if you have already met a member of our team and are interested in this opportunity please call or email us asap.

Temporary Administrative Assistant

Our client is looking for an administrative assistant that can provide support in their Privacy and Unauthorized Practice department.

Where is it based?

Vancouver, BC

Must Haves

  • Experience as an administrative assistant

  • Experience working with legislation, bylaws, or policies and procedures is an asset

  • LAA experience and some experience with Freedom of Information request processes and/or FIPPA are preferred but not required

  • Proficiency with Microsoft Office

 Is this you?

Please send your resume to jobs@expertrecruiters.com or apply online @ https://expertrecruiters.secure.force.com/ExpertRecruiters with your resume and cover letter to the attention of Darcia Bower, Managing Director, if you have already met a member of our team and are interested in this opportunity please call or email us asap. 

Registration Assistant, Registration – Temporary (Placed)

Our client, a recognized top employer in BC is looking for an administrative assistant to join their team during the summer.

Who you are!

The ideal candidate is a proactive, discrete, and detail-oriented person with solid communication skills. The ideal candidate has familiarity with the health industry or aspirations to learn about it.

The Role

 Reporting to the executive director, registration, this position is responsible for assisting with applications for registration related to educational classes including resident electives, residents, postgraduate fellows, postgraduate trainees, medical students, and medical student electives, along with processing resignations/retirements and location of records requests.

The position liaises with key stakeholders including applicants, UBC administration, supervising physicians, health authorities, and other academic organizations.

Salary: $21.00 per hour

Where is it based?

Downtown, Vancouver

Responsibilities

Duties include but are not limited to the following:

·   Process applications for educational classes of registrations

  • be the primary contact person for applicants, registrants, third parties, and College staff regarding requirements for licensure

  • review/manage lists, check information, and update relevant databases

  • liaise with IT and the communications and public affairs department to update and track questionnaires, email notifications, and reminder emails

  • process applications, payments, issue receipts, criminal record checks, and ensure students meet the College’s English language proficiency requirements

  • process all associated correspondence, emails, and phone calls from medical students, registrants, and third parties

  • review applications/materials/reports and submit files to registration compliance, where necessary

  • ensure license confirmation emails are sent and saved to relevant databases

  • process UBC visiting medical student and independent visiting medical student cancellations

  • issuance of education licenses

· Registration of applicants for independent registration and clinical observerships

  • review/manage lists, check information, and update relevant databases

  • ensure license confirmation emails are sent and saved to relevant databases

  • issuance of independent licenses

·        Process retirement/resignation forms

·        Process location of record requests

·        Managing MINC process

·        Other duties as assigned

 Qualifications and skills:

  • High school graduation plus a minimum of one-year post-secondary education with training in administrative/secretarial practices or an equivalent combination of education and experience

  • Demonstrated a high level of initiative, time management, and organizational ability

  • Ability to meet deadlines

  • Experience drafting minutes and correspondence

  • Excellent communication skills, both written and verbal

  • Excellent editing and proofreading skills

  • Attention to detail and a high level of accuracy

  • Working knowledge of Microsoft Office applications including Word, Access, Outlook, and PowerPoint

Is this you?

Please send your resume to jobs@expertrecruiters.com or apply online @ https://expertrecruiters.secure.force.com/ExpertRecruiters with your resume and cover letter to the attention of Darcia Bower, Managing Director, if you have already met a member of our team and are interested in this opportunity please call or email us asap.

Member Services Representative

Our client, a recognized top employer in B.C is looking for a professional to join their team as a Service Representative.

Who you are!

You are a committed and proactive professional with a passion for customer service. Someone with excellent conflict management skills, communication skills, and time management. The ideal candidate has solid office experience working following legislation and procedures.

The Role

The role will work under the guidance of the Manager, Member Services, the role assists in managing the regulatory processes which define the practice of law in BC. The role advises applicants, review, and process applications, maintain membership records, ensure the annual regulatory requirements are met, and coordinate a variety of activities and projects which occur throughout the life cycle of a license to practice. This role will be a permanent placement.

Where is it based?

Vancouver, BC

Responsibilities

  • Respond to telephone and email inquiries from members, applicants for membership, and the public

  • Assess applicant credentials, education, and experience to determine their eligibility for admission, status change or indemnity coverage within set policies and procedures

  • Identify issues that may impact eligibility and require further review and

  • Provide feedback and advice on member status options, application decisions, and missing information or application requirements

  • Process requests for law corporation permits, law firm and LLP registration, and other employment-related changes

  • Ensure members are in compliance with mandatory practice

  • Verify member information on record and the authenticity of lawyer signatures in order to prepare Certificates of Standing and Authentication

  • Ensure that the records and information on the centralized member database for the organization and the public is accurate and up to date

  • Performing other related duties and participating in special projects as assigned by the Manager

Must Haves

  • Completion of post-secondary education, preferably a bachelor’s degree in a field related to administration and regulation

  • Minimum four years of office experience, working with legislation, bylaws, or policies and procedures

  • Experience evaluating credentials or assessing applications in an educational, insurance, or regulatory environment is an asset

  • Advanced knowledge of Microsoft Office and databases

  • Experience as a legal assistant is an asset

 Is this you?

Please send your resume to jobs@expertrecruiters.com or apply online @ https://expertrecruiters.secure.force.com/ExpertRecruiters with your resume and cover letter to the attention of Darcia Bower, Managing Director, if you have already met a member of our team and are interested in this opportunity please call or email us asap.